Shipping policy
ORDER PROCESSING:
Please allow 5-7 business days to process your order. Expect an email within 5-7 business days to let you know your order is on the way!
STORE PICKUP
Store pickup is not available at this time.
LOCAL DELIVERY
Local delivery is not available at this time.
FLAT RATE SHIPPING
We offer $15 flat rate shipping to United States. Orders are generally shipped within 5-7 business days using United States Postal Services (USPS) delivery standard is 2-7 days. Flat rate shipping fee of $15 applies to orders shipping to Canada. We do not ship outside of the United States at this time (Except Canada).
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
FREE SHIPPING:
Free shipping for orders over $50 shipping within the United States only.
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries:
- Canada
- Europe
- Australia
- United Kingdom
At this time, we do not ship to:
- Ukraine
- Japan
- Brazil
- EFTA States
- New Zealand
- Mexico
- Worldwide
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
DAMAGED ITEMS WHILE IN ROUTE
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@happyguineapigs.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@happyguineapigs.com